| 1. | Placing an order |
| | Once you have added the items you would like to purchase to your shopping cart, click on "checkout", and you will be guided through the rest of the purchasing process. If you need to exit at any time, all the details of your order will be saved and you can access them under Your Account whenever you're ready. |
| | 1.1 | Entering your delivery details |
| | | When placing your order, please tell us about any parking or access restrictions at the delivery address that may affect delivery vehicles. For instance, let us know if the delivery address is on a busy road, or if there is no loading zone in which to park - this will help us to plan a hassle-free delivery for you. |
| | 1.2 | Confirmation of your order |
| | | We will send you an Order Acknowledgement email within 24 hours. In the meantime, we suggest you print out a copy of the confirmation page for your records. If you have a critical order, we suggest you call us by phone to confirm your order if you do not receive immediate email confirmation. |
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| 2. | Payment |
| | All transactions will be processed in South African Rands (ZAR). |
| | 2.1 | Pricing of products |
| | | Your total order price will include the price of the purchase plus any applicable sales tax and shipping charges (on the day of shipping). We reserve the right to change pricing at any time without prior notice. Should we reduce the price on any shipped products within 10 working days of shipment, you may contact us and request a refund of the difference between the price you were charged and the reduced selling price. To receive the refund you must contact us within 14 days of shipment. |
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| | 2.2 | Payment methods |
| | We accept the following payment methods: |
| | | 2.2.1 | Credit Card |
| | | | We accept Mastercard, Visa and Diners Club credit cards. |
| | | 2.2.2 | EFT |
| | | | You will need to load Diletto as a beneficiary on your internet banking, and use the unique order number provided as reference when making your payment. Please note that EFTs from certain banks could take 36 hours or more, depending on the day of the week. Please therefore allow for an extended delivery time-frame for EFTs.
Banking Details
Account Name: Diletto
Bank: First National Bank
Account No: 62204524020
Branch Code: 201709
Account Type: Cheque |
| | | 2.2.3 | Direct Deposit |
| | | | This is the same as doing an EFT payment, except that you’ll have to go into your bank and physically make your direct deposit there. Choose the EFT option at checkout, and then specify in the special delivery options that you will be paying via a bank deposit. Use the unique order number provided as reference when making your payment. Please fax your deposit slip to us on 0866 0866 57 to ensure that your order can be shipped as quickly as possible. |
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| 3. | Order processing |
| | We will begin processing your order once we have received full payment. |
| | 3.1 | Lead time |
| | | Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day, provided payment is validated/received before 14h00. Orders placed on Public Holidays, Saturdays after 10h00 and Sundays will be processed on the next working day. Should the product not be in stock please allow 10 working days plus freight transit time. International orders will be delivered within 2 to 4 weeks, depending on the courier services available for that specific country. If you have an urgent order, please contact us to confirm stock in our stores. |
| | 3.2 | Delays |
| | | Every effort is made to ship orders right away, however unforeseen circumstances occasionally cause delays. Should there be a delay we will contact you via email and provide you with a revised shipping schedule. |
| | 3.3 | Load-shedding |
| | | In the unfortunate case of load-shedding (power failure) we will not be able to process your order that day, but will process your order as soon as power is restored. We will do everything possible and practical to keep our systems online at all times. |
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| 4. | Shipping |
| | 4.1 | Shipping options |
| | | - SA Post Office counter-to-counter service
- International postal delivery
- Local and international door-to-door courier services
- Collection from our office
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| | 4.2 | Shipping charges |
| | The cost of shipping will vary depending on your delivery address and the option you select. |
| | | 4.2.1 | Local door-to-door service |
| | | | Cape Peninsula – R60 (Please note: if your delivery address is in the Cape Town area, select Cape Peninsula and not Main Centre.)
Johannesburg, Pretoria, Durban, Bloemfontein, Port Elizabeth, East London, George – R100 to R120 Rest of South Africa (outlying areas) – R120 to R140.
We offer free delivery to anyone in the Cape Town City Bowl, as well as to all RamsayMedia employees (delivery to their place of work). |
| | | 4.2.2 | SA Post Office counter-to-counter |
| | | | R60 - R85 anywhere in South Africa |
| | | 4.2.3 | Collection from our office |
| | | | If you prefer to collect your order from us, please select "Cape Peninsula" in the Country drop-down box, then choose "CPT Collection" on the shipping details page.
Our office is located at 28 Buxton Avenue, Oranjezicht.
Collection times are from 09h00 to 16h00 weekdays. |
| | 4.3 | Undeliverable packages |
| | | Occasionally packages are returned to us as undeliverable. Should this occur, we will make every attempt to contact you to make arrangements for re-shipment. Please ensure that the correct shipping address is provided from the outset, as title and risk will pass to you once the order has left our premises. |
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| 5. | Refund Policy |
| | 5.1 | Cancellation of order |
| | | If for any reason you wish to cancel your purchase, you must advise us telephonically within one hour of placing your order. Please note that you will be liable for a 15% handling fee. |
| | 5.2 | Returning a product |
| | | If you are not satisfied with your purchases and would like a refund, the goods must be returned to us undamaged in the original packaging within 7 calendar days. If you are based in South Africa, we recommend that you use the post office's Speed Services Couriers for all returns, as they offer shipment tracking through a 24-hour customer helpline. Should you choose to use a carrier that does not offer a tracking facility and the goods are lost, then unfortunately no refund can be considered. International customers should make use of a courier that offers shipment tracking as well as insurance, as any loss or damage will be for your account. |
